1. How can I contact you?

You can email us on info@tashnu.com.

2. What are the benefits of creating an account?

With an account, you can access all the information related to your order. You can also save and edit your personal information (delivery address). To sweeten the deal, you get a 10 percent discount on all orders placed during your birthday week (you’ll need to email us a proof to avail the discount).

3. What if I forget the password to login to my account?

Don’t worry, we’ve got you covered. Simply click on the ‘Forgot Password’ link and enter your registered email address. We’ll send you a link to reset your password to your registered email address.

4. Can I shop on Tashnu website without creating an account ?

Absolutely, you can place an order on our website and checkout as a guest. However, we recommend that you create an account so that you can avail exciting offers and discounts. Also, it just takes a few minutes to sign up.

5. Do you have a physical store?

We do not have a retail store at the moment.

6. How do I know that my order has been placed?

Once your order has been processed and we’ve received your payment, you’ll receive an email/text confirmation with your order details.

7. What are the delivery time frames?

We estimate that it may take between 5 business days for items to be delivered. Due to unforeseen circumstances, the delivery may sometimes be delayed. We always endeavour to have your products delivered to you on time.

8. How do I receive my order?

We ship your order through one of our multiple delivery partners. All of them are registered service providers. Once your order is dispatched, you will receive the tracking details for your order.

9. Can I cancel an order?

Your order can be cancelled for a full refund before it has been shipped.

10. I’m unable to place an order through the website?

We’re sorry for the inconvenience. Try using a different browser or just email us at info@tashnu.com and we’ll sort this for you.

11. Can I change the delivery address once my order has been placed?

Do email us immediately at info@tashnu.com and we’ll try and have this updated for you. Please note that this can only be done in cases where the order hasn’t been shipped from our facility. Once the order is shipped, it’s not possible to change the delivery address.

12. I have not received my order, what do I do?

Don’t worry, we’re there to help. Please check your tracking details to see the status of your order. If you’re unable to see it, please let us know and we’ll follow this up with our logistics partner.

13. I missed the delivery, what do I do?

If for some reason you were unavailable at the time of your delivery, please email (info@tashnu.com) and we can follow this up with our logistics partner.

14. What do I do if my package is tampered?

If you think that your package is damaged or has been tampered with, please do not accept delivery and return this to the delivery person. Please email info@tashnu.com) and we’ll have it sorted for you. 

15. What are the available payment options?

Our website has several payment options all of which are safe and secure. You can pay via credit or debit card (MasterCard, Visa or Amex) using our secure payment gateway. Please emal us or use contact form if you face any issues while completing your transaction.

16. How can I avail free shipping?

We offer free shipping on all orders over £60. For order below this amount, we charge a flat shipping fee of £4.99.

17. How can I exchange a product?

All our products pass through a quality check before being shipped. However, if you believe that the product sent to you has any defects, please let us know within 2 days from the date of delivery. You would need to ship the product back to us and we will reimburse you the shipping costs upon receiving the copy of the shipping receipt. Once we receive the product, we can send you a replacement at no extra cost or provide you a refund of the amount paid at the time of placing the order. The product needs to be sent back to us with the original tags and packaging. We will be unable to exchange any products which have been altered in any way to suit your needs.

18. What if the product is defective?

If the product sent to you has any defects, please let us know within 2 days from the date of delivery. Once acknowledged by the team, you would need to ship the product back to us and we will reimburse you the shipping costs upon receiving the copy of the shipping receipt. Once we receive the product, we can send you a replacement at no extra cost or provide you a refund of the amount paid at the time of placing the order. The product needs to be sent back to us with the original tags and packaging. We will be unable to exchange any products which have been altered in any way to suit your needs.

19. Can I send your products as a gift to someone?

Absolutely, we’re more than happy to gift wrap your product at no extra cost and include a personalised message and ship it directly to the recipient’s address.

20. Do all sarees come with a blouse piece?

Yes, all our sarees come with a running blouse piece. If the blouse piece is not included, it will be mentioned in the product description. 

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