We understand that sometimes you may have a change of mind and we’re more than happy to help.
- An order placed can be cancelled for a full refund before it has been dispatched. If you have changed your mind, please get in touch immediately with us via email (firstname.lastname@example.org).
- If you’ve received the product in poor condition or the packaging appears to be tampered with, kindly do not accept the package from the delivering person and get in touch with us via email (email@example.com).
- For any manufacturing defects, we’ll exchange the product with a same/similar one at no extra cost. Please send us pictures and details via email (firstname.lastname@example.org). The product needs to be sent to us with all original packaging, tags and box. We’ll be unable to process a refund if the product is missing any of the above.
- As a company policy we do not provide refund/return on any product once sold and dispatched. Please be very sure before purchasing the product. Once the pieces are dispatched, they can be exchanged only if the aforementioned terms and conditions are met. Customer gets a credit note, only when the desired product is not in stock. Please get in touch with us via email (email@example.com).
- Once acknowledged by the team during next working day, please send the product back to us yourself, we do not have reverse pickup facility. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Tashnu will not be responsible for any lost shipment. The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.
- We do not accept exchange, return or cancellation on discounted products.
- We experience high volumes during the sale and will be unable to cancel any order due to shipment delays. However, we reserve the right to cancel an order on account of the non-availability of goods.
- In case the product you received is damaged or in the wrong style from the one ordered. Please contact us via email at firstname.lastname@example.org